Last Updated: October 2025

1. Introduction

Welcome to MK City Travel (“we”, “our”, “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.mkcitytaxi.com or use our taxi and airport transfer services.

By using our website or booking a journey with us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information:

  • Full name
  • Contact details (phone number, email address)
  • Pickup and drop-off addresses
  • Payment information (processed securely via third-party providers)
  • Flight details (for airport transfers)

b. Automatically Collected Information:

  • IP address
  • Browser type and device information
  • Website usage data (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

  • Process bookings and payments
  • Provide and manage taxi and airport transfer services
  • Track and monitor flights for on-time pickup
  • Communicate with you regarding your booking
  • Improve our website and services
  • Comply with legal and regulatory requirements

We do not sell or rent your personal data to any third parties.

4. Sharing Your Information

We may share limited information with:

  • Drivers – to complete your booking (e.g., name, pickup details)
  • Payment providers – to securely process transactions
  • Service partners – such as software or hosting providers who help run our business
  • Authorities – if required by law or for fraud prevention

All third-party partners are GDPR-compliant and only use your data as necessary to provide their services.

5. Data Retention

We keep your personal information only as long as necessary to:

  • Fulfil your bookings
  • Meet legal, tax, and accounting obligations
  • Resolve disputes

When data is no longer needed, we securely delete or anonymise it.

6. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to how we use your data
  • Request data portability

To exercise these rights, please contact us at:
📧 info@mkcitytaxi.com

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyse site traffic.
You can manage or disable cookies through your browser settings.

For more details, see our [Cookie Policy] (you can create a separate page for this).

8. Data Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. This includes encryption, secure servers, and limited staff access.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

MK City Travel
📍 Milton Keynes, United Kingdom
🌐 www.mkcitytaxi.com
📧 info@mkcitytaxi.com